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  /  FAQs

FAQ

When will my order arrive?

Orders are usually dispatched within 48 hours. UK delivery can take up to 7 days to arrive from the date of dispatch. Please allow up to 21 days for all International deliveries. Please note that due to the ongoing global pandemic; courier companies and mail services have been experiencing severe delays. Please allow up to 21 days for for all UK orders and up to 45 days for all international orders. We are unable to provide a resolution for orders that have not arrived until the specified timelines have been surpassed. On the rare occasion that customs tax is incurred on an international Order, This small fee will need to be covered by the recipient

Can I return or exchange my order?

We gladly accept unwashed and unworn merchandise for exchange within 14 days of purchase. Please return the garment in its original packaging and once we receive your returned items we will process the exchange. The return address can be found on your packing slip which will be inside your package, but if you cannot find it please contact us. Please note that the postage fee for returns/exchanges will have to be paid by the customer.

How do your products fit?

We aim to provide you with the softest and smoothest premium clothing you’ll find. All our clothing is standard fit, but for further information please refer to our size guide.

How do I care for my BNTP merchandise?

To keep your BNTP garments as awesome as the day you received them, please follow the following guidance:

  • Wash at 30°
  • Wash inside out
  • Do not bleach
  • Wash with similar colours
  • Wash with similar textured garments
  • Do not leave in a wet environment
  • Hang dry only. Do not tumble dry
  • Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment
  • Never iron over the imprint
  • Iron on the reverse side using the lowest heat setting